While there are many netiquette rules, here are the ten basic rules according to the website for the DaimlerChrysler National Training Center:
1.) Write a meaningful subject line. A descriptive subject line helps people who receive hundreds of message be able to filter which ones are important.
2.) Keep it short. You can skip formalities. The rule here is less is better.
3.) Avoid using ALL CAPS. Using all caps on the Internet means you are shouting at someone.
4.) Use your judgment with attachments. Large attachments can be frustrating to download. Also, be weary of attachments needing special programs to be able to open them.
5.) P-r-o-o-f-r-e-a-d. Reread your email in addition to doing a spell check in order to spot grammatical errors too.
6.) Be careful what you say. Do not assume that your email is seen only by the recipient.
7.) Reply promptly. It makes a good impression, even if it is just an acknowledgement that the email was received.
8.) Pay attention to formatting. Resist the temptation to go crazy with fonts, sizes, and colors. Some computers cannot read certain formats and the message can get lost.
9.) Don’t be flame happy. While angry and abusive emails will tend to occur, try to avoid them. We will go into further detail about flaming later.
10.) Reply to or forward an email to which you are referring. This will help recipients be able to know the context in which they should read your response.
1.) Know when to shut up. 2.) Don’t ask about a email you just sent.
3.) Don’t use instant messaging for long messages.
4.) Send a message before you drop in.
5.) Log off instant messaging when you are not using it.
Other online netiquette guides:
The Net User Guidelines and Netiquette by Arlene H. Rindaldi, Flordia Atlantic University.
http://www.fau.edu/rinaldi/netiquette.html
Netiquette Guidelines by S. Hambridge, Intel Corporation.
http://nis.nsf.net/internet/documents/fyi/fyi28.txt
References
Goett, J.A., Foote, K.E. (2000). Cultivating Student Research and Study Skills in Web-based Learning Environments. Journal of Geography in Higher Education, 24, 1, pp.92-99, [Electronic Version]. Retrieved November 19, 2006 from http://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/pdf?vid=39&hid=2&sid=abe83363-acba-41d5-b692-68c2c2dbb690%40sessionmgr9.
Sullivan, B. (2002). Netiquette. Computerworld, 36, 48-49.
DaimlerChrysler National Training Center Homepage. Retrieved from: http://www.learnntc.com/tools/ComputerBasics/computerTenRules.cfm
2 comments:
Do these rules apply to every site online? And if not what are the differences among these rules and the other rules? Are the netiquette rules actually enforced? And if they are what are the consequences if users do not follow the guidelines?
Question: Do these rules apply to every site online? And if not what are the differences among these rules and the other rules? Are the netiquette rules actually enforced? And if they are what are the consequences if users do not follow the guidelines?
According to the Netdictionary, Netiquette is defined as "the set of informal rules of behavior that have evolved in Cyberspace, including the Internet and online services" (cite). As with most types of social behavior, online etiquette is merely a guideline to follow for socially acceptable behavior. They cannot be enforced unless, for example, you are working for a company that specifically adopts the guidelines as their own rules. The guidelines are given are in response to some of the most common email mistakes and is intended to help new users. The consequences of not following the guidelines are usually professional or social irritation and unintentionally offending someone.
Although netiquette guidelines are not law, they are still important. “Etiquette online is not just nice to have, it is necessary,” (Preece, 2004, p.56).
References
Preece, J. (2004). Etiquette Online: From Nice to Necessary. Communications of the ACM, 47, 4, pp. 56-61, [Electronic Version]. Retrieved November 19, 2006 from http://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/pdf?vid=7&hid=101&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104.
Ross, S.T. (n.d.). Netdictionary. Retrieved December 4, 2006 from http://www.netdictionary.com/n.html.
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